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Product Info: 1-866-680-8202

Order Tracking & Freight Damage: 1-877-850-9458 - ext 2
sales@electricflames.com

Shipping & Returns

 Contemporary Electric Flame Return Policy:

 

To submit your return request please email returns@electricflames.com

Shipping and Returns

Damages must be reported within 14 days of receiving the shipment for an authorization number and to arrange replacement or credit.  Unwanted or undamaged returns will not be accepted without prior authorization and a 20% restocking fee + freight will be charged.  Original packaging must accompany returns.  Please contact us if you would like to return an item. 

Unauthorized returns will be refused at our docks and returned to sender. Returned merchandise will be subject to a 20% restocking fee and freight charges both ways

To view our shipping policy – Click Here

Refused Shipments

All refused shipments are subject to a 20% restocking fee and freight charges both ways

   

    

 


DISCLAIMER

Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of the FIRE & ICE® flame and our regular flame sets, please visit your nearest dealer.

We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.


 

California Residents

 

warningWARNING:

California Proposition 65

This product can expose you to chemicals including lead, that is found in some copper fittings, which is [are] know to the State of California to cause birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov

More on California Proposition 65 – CLICK HERE

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