Electricflames.com is committed to protecting your privacy. We do not sell, trade or rent personal information with anyone. All personal information that we collect is used only to make shopping on our site possible and to enhance your overall experience. When an order is placed, we collect basic information including your name, billing and shipping addresses, phone, email address and credit card information. We use this information to confirm your order and to respond to any questions you may have.
On occasion, we may contact you about website news and special promotions. You can choose to be removed from these emails simply by following the Unsubscribe Instructions located at the bottom of each email campaign we send.
Linking & Links
This website both links out to and is linked to from other 3rd party websites. Should you have questions about these links please contact us
We take every step necessary to ensure that all personal information, including credit card information, is secure and protected on our website. Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you’re about to enter a secure area.
Our security systems exceed industry standards for the protection of credit card data. Security features include the encryption of sensitive data transmissions, multiple firewalls, access restrictions to hardware equipment storing credit card data.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at electricflames.com. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
If you choose, you may purchase merchandise over the phone by calling ElectricFlames.com toll-free 1-866-680-8202. One of our customer service associates will gladly take your order and answer any questions you may have.
If you have questions about these policies, please contact us:
Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of the FIRE & ICE® flame and our regular flame sets, please visit your nearest dealer.
We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.
WARNING : California Residents – California Proposition 65
This product can expose you to chemicals including lead, that is found in some copper fittings, which is [are] know to the State of California to cause birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov
More on California Proposition 65 – CLICK HERE