Order Info


The order confirmation that you receive via email after placing your order is your official receipt. Because most of our products ship directly from the manufacturer, we cannot include invoices with the shipments. If you require another copy of your invoice at any time, please contact us and we will happily resend your invoice to you.


Shipping is prepaid anywhere in the US but Alaska and Hawaii.  Both Alaska and Hawaii will be shipped from Kent, Washington..Delivery is 3-10 days from payment.


Cancellation or changes to orders must be requested within 24 hours of ordering. Because we attempt to ship your order as soon as possible, we cannot always cancel your order prior to it being processed. We will do our very best to accommodate your cancellation request. If you need to cancel or change your order please call us at 1-866-680-8202 – 9am – 4pm PST Monday – Friday.


We take every step necessary to ensure that purchases on our website are 100% secure. For more information see our Privacy & Security Policy. We currently accept the following payment methods:

  • Visa
  • MasterCard






Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of the FIRE & ICE® flame and our regular flame sets, please visit your nearest dealer.

We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.


WARNING : California Residents – California Proposition 65

This product can expose you to chemicals including lead, that is found in some copper fittings, which is [are] know to the State of California to cause birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov

More on California Proposition 65 – CLICK HERE