Frequently Asked Questions about Fireplaces

Q: When will my electric fireplace arrive?
 A: Your new electric fireplace typically ships within 2-7 days of your order. Transit times do vary, but you should expect delivery within 5-12 business days of your order.
Q: Can I buy online with confidence?
A: Yes. ElectricFlamew.com maintains the highest level of transaction security and is certified for SSL encryption. Your payment information stays private and confidential. We never sell or share our customers contact information with third parties.  Our Satisfaction Guarantee makes it easy to feel good about your purchase. We stand by our products and aim to make your purchasing experience a positive one.

ElectricFlames.com is an Authorized Internet Distributor for Amantii. We have a direct purchasing relationship with these manufacturers and maintain stock of each product line. All manufacturer warranty and service obligations are in effect. Because of our direct relationship, we will even assist you with communication with the manufacturer, should that need arise.

Q: How does the fireplace come when it is shipped to my home?
A: Most of our electric fireplaces conveniently ship in one box. Inside, you will find the complete fireplace and all the hardware and accessories (if included) for that model. The Retro/Designer Series in 36”,  62” and 102” models with steel fronts are all shipped in two boxes: One for the Electric Fireplace Unit, the other for the Steel Front.

Electric Fireplace Questions:

Q: Will my Electric Fireplace plug into any standard outlet?  
A: Absolutely, all of our electric fireplaces are ready to plug into any standard 120V household outlet.  Our units are designed to be simple and inexpensive to install.  
Q: How much space will my electric fireplace heat?  
A: Our Wall Mount electric fireplaces and Zero Clearance models 33-P and 39-P can function as supplemental heat source for rooms 15′-20′ (approx. 400 square feet). Remaining Built-In models add ambiance to a room without heat and have no fan or heat output.  
Q: Are electric fireplaces cost-efficient?  
A: Electricity rates vary depending on location, but electric is on average much cheaper than other forms of heating your home. On average electricity rates are $.02/hour without heat and $.07/hour with heat. Electric fireplaces are a terrific option for zone heating. For comparison; gas fireplace manufacturers regularly advertise running costs of $.23/hour.  
Q: Is it safe to move the fireplace to another location once it is assembled?  
A: Yes, the fireplace, once assembled, is sturdy and is safe to move.  
Q: How many watts/BTU’s does it give off any hour?  
A: Approximately 4600 BTUs for all Wall Mount units and for Zero Clearance models 33-P and 39-P. All other Built-In Units do not have a fan or heat output.  
Q: Is it possible to purchase your fireplaces without the heating element?  
  Yes we have Wall Mount/Built In models that have state of the art realistic LED flames and no heat output, however most of our fireplaces have the functionality to operate with the heat on or off.  
Q: How do I turn my fireplace on or off?  
A: The majority of our fireplaces come with a remote control. The remote will allow you to turn the fireplace on or off, adjust the intensity of flame, and adjust the level of heat (if applicable) that the electric firebox will give off. Most models also have controls located on the unit as well for manual operation.  
Q: What is the difference between the Built-In “Builders” Box and the Plug-In Firebox?  
A: The amantii Built-In Electric Fireboxes are designed to be installed and hard wired into a buildings electrical system (although plug kits are available). These units support either a 120V service. This is different from our Plug-In Electric Inserts/Fireboxes which are made to go directly into our corresponding mantels. They cannot be wired directly; instead they simply plug into any standard 120V household outlet.  
Q: Does your fireplace need any venting or a chimney?  
A: No, our fireplaces are all vent free and therefore there is no need for any chimney, any venting, any gas lines. There is no open flame, no mess or clean up.  
Q: Do you need any permits to install your electric fireplaces?  
A: No permits are required.  
Q: Do your fireplaces give off any fumes or gases?  
A: No, our fireplaces do not emit any fumes, any CO2, any smoke, any emissions, nor any pollutants.  
Q: Does the glass front get hot?  
A: No the glass front always remains cool and is perfectly safe.  
Q: Is there much maintenance with your electric fireplaces?  
A: The only maintenance required would be to change the standard 40 watt candelabra light bulbs, which have a standard life of 2 years, if one or more burn out. These bulbs can be readily found at home centers.  
Q: Can I buy just the electric firebox?  
A: Yes, you may buy the same electric fireboxes found in our mantel packages. These fireboxes are found in our Plug-In Electric Fireplace category.  
Q: Are your electric fireplaces safety certified?
A: Yes, our products have the ETL Listed Mark or CSA marks, proof of product compliance (electrical, other safety standards) to North American safety standards.


Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of the FIRE & ICE® flame and our regular flame sets, please visit your nearest dealer.

We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.


WARNING : California Residents – California Proposition 65

This product can expose you to chemicals including lead, that is found in some copper fittings, which is [are] know to the State of California to cause birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov

More on California Proposition 65 – CLICK HERE