Frequently Asked Questions

Your new electric fireplace typically ships within 2-7 days of your order. Transit times do vary, but you should expect delivery within 5-12 business days of your order.

Yes. ElectricFlames.com maintains the highest level of transaction security and is certified for SSL encryption. Your payment information stays private and confidential. We never sell or share our customers contact information with third parties.  Our Satisfaction Guarantee makes it easy to feel good about your purchase. We stand by our products and aim to make your purchasing experience a positive one.

 

ElectricFlames.com is an Authorized Internet Distributor for Amantii. We have a direct purchasing relationship with these manufacturers and maintain stock of each product line. All manufacturer warranty and service obligations are in effect. Because of our direct relationship, we will even assist you with communication with the manufacturer, should that need arise.

Most of our electric fireplaces conveniently ship in one box. Inside, you will find the complete fireplace and all the hardware and accessories (if included) for that model. The Retro/Designer Series in 36”,  62” and 102” models with steel fronts are all shipped in two boxes: One for the Electric Fireplace Unit, the other for the Steel Front.

Absolutely, all of our electric fireplaces are ready to plug into any standard 120V household outlet.  Our units are designed to be simple and inexpensive to install.

Our Wall Mount electric fireplaces and Zero Clearance models 33-P and 39-P can function as supplemental heat source for rooms 15′-20′ (approx. 400 square feet). Remaining Built-In models add ambiance to a room without heat and have no fan or heat output.

Electricity rates vary depending on location, but electric is on average much cheaper than other forms of heating your home. On average electricity rates are $.02/hour without heat and $.07/hour with heat. Electric fireplaces are a terrific option for zone heating. For comparison; gas fireplace manufacturers regularly advertise running costs of $.23/hour.

Yes, the fireplace, once assembled, is sturdy and is safe to move.

Approximately 4600 BTUs for all Wall Mount units and for Zero Clearance models 33-P and 39-P. All other Built-In Units do not have a fan or heat output.

Yes we have Wall Mount/Built In models that have state of the art realistic LED flames and no heat output, however most of our fireplaces have the functionality to operate with the heat on or off.

The majority of our fireplaces come with a remote control. The remote will allow you to turn the fireplace on or off, adjust the intensity of flame, and adjust the level of heat (if applicable) that the electric firebox will give off. Most models also have controls located on the unit as well for manual operation.

The Amantii Built-In Electric Fireboxes are designed to be installed and hard wired into a buildings electrical system (although plug kits are available). These units support either a 120V service. This is different from our Plug-In Electric Inserts/Fireboxes which are made to go directly into our corresponding mantels. They cannot be wired directly; instead they simply plug into any standard 120V household outlet.

No, our fireplaces are all vent free and therefore there is no need for any chimney, any venting, any gas lines. There is no open flame, no mess or clean up.

No, our fireplaces do not emit any fumes, any CO2, any smoke, any emissions, nor any pollutants.

No the glass front always remains cool and is perfectly safe.

The only maintenance required would be to change the standard 40 watt candelabra light bulbs, which have a standard life of 2 years, if one or more burn out. These bulbs can be readily found at home centers.

Yes, you may buy the same electric fireboxes found in our mantel packages. These fireboxes are found in our Plug-In Electric Fireplace category.

Yes, our products have the ETL Listed Mark or CSA marks, proof of product compliance (electrical, other safety standards) to North American safety standards.